How to Win Friends & Influence People-Ch.4,5(1)

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Across
  1. 1. “Phone Power” is a program that trains sales people and suggests that your smile comes through in your ______.
  2. 3. The ancient Chinese were a wise lot—wise in the ways of the world; and they had a proverb that you and I ought to cut out and paste inside our hats. It goes like this: “A man without a smiling face must not open a ______.”
  3. 11. Principle 2: Give honest and sincere ___________.
  4. 13. People are not interested in you. They are not interested in me. They are interested in __________—morning, noon and after dinner.
  5. 15. The expression one wears on one’s ____ is far more important than the clothes one wears on one’s back.
  6. 16. These animals are such a hit because They are so glad to see us that they almost jump out of their skins.
  7. 17. Whenever you leave the house, draw in your chin, carry the crown of the head high, and fill the lungs to the utmost; drink in the sunshine; greet your friends with a _______, and put soul into every handclasp.
  8. 19. Principle 1: Don’t, ___________ condemn or complain.
Down
  1. 2. Principle 4: Become genuinely ___________ in other people.
  2. 4. You can make more friends in two months by becoming genuinely interested in other _______ than you can in two years by trying to get other people interested in you.
  3. 5. This person learned a valuable lesson by talking to a soda clerk showing genuine interest in everyone matters.
  4. 6. Showing a genuine interest in others not only wins friends for you, but may develop in its customers a ________ to your company.
  5. 7. You don’t feel like smiling? Then what? Two things. First, ______ yourself to smile. If you are alone, force yourself to whistle or hum a tune or sing. Act as if you were already happy, and that will tend to make you happy.
  6. 8. Principle 3: Arouse in the other person an eager ________.
  7. 9. A smile says, “I like you. You make me _____. I am glad to see you.”
  8. 10. The author made it a point to remember my friends' _________.
  9. 12. Publilius Syrus, remarked, “We are interested in others when they are interested in _____.”
  10. 14. All of us, be we workers in a factory, clerks in an office or even a king upon his throne—all of us like people who _________ us.
  11. 15. Principle ______: Smile
  12. 18. Professor James V. McConnell said theres far more information in a smile than a ______.