HOWEI ... WHAT CAN YOU REMEMBER?

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Across
  1. 3. To start an activity or process. (3-3-4-7)
  2. 7. A standard level of sales or service.
  3. 8. A an answer that most people agree on.
  4. 10. To delay an action or activity.
  5. 12. To have permission to do something.
  6. 13. The high level value that a product may have in the retail market.
  7. 15. To think that something is correct but not 100% sure.
  8. 19. A specialized market with few customers.
  9. 20. A way to sell something that is different from another product. (6-7-5)
  10. 21. To phone possible new clients without an invitation. (4-4)
Down
  1. 1. To understand how to do something well. (5-3-5)
  2. 2. An activity that happens twice a year. (2-6)
  3. 4. Something that is so easy to get! (3-7-5)
  4. 5. An amount of income that is equal to the expenses. (5-4-5)
  5. 6. To predict what sales your product will have in the future.
  6. 9. To re-connect with someone to check about progress. (5-4)
  7. 11. To measure the value of something or someone.
  8. 14. An expression that means you agree with another person about something. (2-3-4-4)
  9. 16. To work with another person or company for a benefit.
  10. 17. A 2nd plan if the 1st plan doesn't work. (4-1)
  11. 18. Howei's important and high-value clients (3-9)