HRO-LOWES

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Across
  1. 2. What does DOP stand for?
  2. 5. What does Proof of purchase stand for ?
  3. 6. What is eGC?
  4. 9. Do you need to press the New Claim button?
  5. 10. Can we give the customer a gift card for PM?
  6. 13. What does IHT stand for ?
  7. 16. What does MA stand for ?
Down
  1. 1. What is the primary search method used in Elita?
  2. 3. What does CR stand for?
  3. 4. A 12 digit # located at bottom left hand section of solicit letter & middle right & left bottom of application.
  4. 7. What does OPP stand for ?
  5. 8. Where is Elita located?
  6. 11. What button must you press at the end of your claims to finalize the new claim?
  7. 12. A fee paid by customer to service tech for running service call. Fee is per product, per incident
  8. 14. What do you input into the service line number?
  9. 15. Consumer Relations Agent