HSN Quality and SOP Crossword

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Across
  1. 3. When your customer tells you about their vacation you should _______ their comments
  2. 6. At the end of the call you should give your customer a ____ thank you
  3. 9. The return timeline is calculated as _____ days from the date the order processed
  4. 10. If you need to find out whether a coupon can be used on an item, you can check here
  5. 12. You must do this in order to count an item as an upsell
  6. 13. The customer will be prevented from using flexpay for 1-3 years after ________ are paid
  7. 14. A type of return policy for defective jewelry, apparel, and accessories
  8. 15. You must ____ back new information such as name and email address
  9. 16. A block that prevents customers from using flexpay (2 words)
  10. 18. The proper way to offer upsells
Down
  1. 1. A customer should generally expect to receive a refund within _____ days of shipping the return
  2. 2. When the call is connected, you must immediately ____ your customer
  3. 4. Before placing a new order, the customer must pay for any ________ flexpays
  4. 5. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)
  5. 7. Return Date tool found in Quick Links
  6. 8. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
  7. 11. When entering a new address, you should do this to it
  8. 13. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
  9. 17. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)