HSNOW

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Across
  1. 3. the devil - caused us to work from home
  2. 5. person who provides exceptional service (book)
  3. 8. to deny a repair for non-coverage
  4. 9. shawn & stacey's favorite cake (little debbie)
  5. 12. initial questions asked by RM
  6. 13. person who is getting married soon
  7. 14. a warranty job
  8. 16. our favorite cheese
  9. 18. rate charged after hours
  10. 19. best team at homeserve (abbreviated)
  11. 20. contractor with multiple techs
Down
  1. 1. nickname for owner/operator @ HS
  2. 2. jobs paid for by homeserve
  3. 4. HBIC (google it)
  4. 6. person who should win every Presidents award ever
  5. 7. name of hsn training manual
  6. 10. what brandon calls the animals that hang around his home
  7. 11. process for manual credit card
  8. 15. tab used in SB to edit SP profile
  9. 17. "adonis"