HT 1 Crossword

4. A product that meets or exceeds customer expectations.
5. A method of production where products are made to meet the exact requirements of the customer.
11. Focusing on continuously improving production in a series of small steps.
12. The person who uses the product or service.
14. The output of a worker in a particular period of time.
16. A method of production where items move continuously from one stage to the next.
19. The process of turning inputs into finished products.
20. Stock is only ordered, and products only made to meet customer orders.
21. An approach to quality where workers treat each other as customers and everyone aims for zero defects

1. The person who buys the product or service.
2. Checking the standard of a product at the end of the production process.
3. Spare inventory kept to fulfil additional demand or to protect against late deliveries.
6. Checking the quality of a product throughout the production process.
7. The entire network of companies, people, and activities involved in creating and delivering a product from its origin to the customer.
8. Maximising output with the minimum amount of input.
9. A desirable but not essential item.
10. When employees focus on a limited number of tasks and become expert at them.
13. Involves selecting suppliers and establishing payment terms.
15. An approach to production that focuses on minimising waste
17. Moving materials and finished products so that they get to the right place at the right time.
18. A measure of the number of goods or services that are sold.
22. Something we must have to survive.