H&T Unit 1 Vocabulary

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Across
  1. 9. one that flows from start to finish with no interruptions or challenges for the customer
  2. 10. the business or employees who welcomes a guest
  3. 14. a product offered (a hotel room, a meal, etc.) that is only for the guest’s consumption (use) and not their ownership
  4. 16. the renting of a place to stay for a short period of time
  5. 18. responsibilities that are outsourced to another company
Down
  1. 1. the management of conventions, exhibitions and other large scale events
  2. 2. the act of traveling to another country for medical care
  3. 3. travel for purposes such as leisure, business, or other reasons
  4. 4. the inability of a business to be moved
  5. 5. providing guests with amusement or enjoyment
  6. 6. a written document that outlines procedures that should take place in the event of an emergency
  7. 7. a process of steps that are taken to address customer complaints
  8. 8. a business sector that includes restaurants and hotels, casinos and cruises, amusement parks, etc.
  9. 10. receiving guests in a way that is friendly and welcoming
  10. 11. work done that benefits others
  11. 12. someone who receives a benefit from someone else’s service
  12. 13. four stages that hotel guests go through from the time that they book their stay until the time they leave
  13. 15. businesses that are similar or dependent on one another
  14. 17. when a business has only so many products to sell each day, and these products cannot be warehoused for future