Human Relations

2. a feeling of inability to deal with anticipated harm
3. physical and emotion reaction to threating aspects of the environment
6. a collection of personality characteristics that involve one's ability to transform negative stressors into positive challenges
10. how well we use the time we are given
12. self-assessment tool to help us look at our self-esteem
14. shorter-term goals we must do in order to accomplish our bigger goals
16. control, encourage, or discourage interaction
18. measures an individuals intelligence based on a score from testing
19. the opinion you have about yourself
20. tendency to avoid a critical evaluation of ideas the group favors

1. the level of social intelligence an individual has
4. Psychological damage from stress
5. mental shortcuts
7. no longer considered a member
8. thoughts we have about ourselves and situations
9. accepting the first alternative that meets minimum criteria
11. includes at least three people
13. the loudness of your voice
15. nonverbal gestures that carry a specific meaning and can replace or reinforce words
17. is the general of new, imaginative ideas