HW CROSSWORD PUZZLE

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Across
  1. 2. Associate tool used to view and modify participants benefits and information.
  2. 4. The first tool used to authenticate a participant.
  3. 6. Amount a person must pay before their insurance pays any of the bill.
  4. 8. System customers use to preview a life event or take action on their own.
  5. 11. Where you look to find COBRA rates.
  6. 16. Title of a form used to designate who receives what benefits upon passing.
  7. 17. Percentage the person must pay of a bill not covered by the insurance company.
  8. 19. Voluntary, work-based program that offers free and confidential assessments, short term counseling, referrals and follow up services to employees who have personal and/or work related problems.
Down
  1. 1. Type of savings account used to pay certain out of pocket expenses. Only for those in a high deductible plan.
  2. 3. Amount the person must pay even when the insurance assists. Up to a certain amount.
  3. 5. Here customers can view their benefit plan document and other resources such as SPD, coverage comparisons chart etc...
  4. 7. Special account a customer puts money into to pay for certain out of pocket expenses. Use it or lose it.
  5. 9. Where to transfer a call if there is a gender mismatch.
  6. 10. The term used to describe the dollar value the IRS puts on the amount of group term life insurance coverage in excess of $50,000
  7. 12. Tool used by associates to listen to their calls.
  8. 13. Tool used as LAST RESORT for authentication
  9. 14. A tool that allows customers to print a list of doctors, hospitals and other health care facilities covered under their plan.
  10. 15. Tool used to easily authenticate repeat callers.
  11. 18. The HW process in WIOLR to explain how to complete a transaction on a customers account.