Hyundai Dealer Crossword Search

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Across
  1. 2. Ali is threatening legal action against a Hyundai Dealer and you must ask _______ questions to thoroughly assess the customer's concerns and requests.
  2. 4. Assign a _____ _____ Case Handling Activity to the Dealer Liaison Team if a customer has filed a compliment for a Hyundai Dealer.
  3. 7. ______ a dealer legal threat case to the Dealer Threats Case Handling queue.
  4. 9. If Saturday or Sunday, a Tier 2 _____ _____ will assist when dealer personnel contact HCCC.
  5. 11. If a dealer personnel is contacting Hyundai Customer Connect Center ask them to provide a ____ ____ the transfer the caller to the dedicated dealer line.
  6. 13. The required contact reason summary for Legal Threat Against Hyundai Dealership for Service, Sales, Finance or Dealership Personnel - Agent Process.
  7. 18. Legal threats regarding ___ _______ vehicles do not get escalated.
  8. 19. Be sure to ______ with the customer that concerns that fall outside of Hyundai's influence will need to be resolved by the customer working directly with the dealership.
  9. 21. Customers should be clearly informed that replacement transportation (rental car or dealer loan car) is ____ covered under the terms of Hyundai Motor America (HMA) limited warranties
  10. 22. It is important to note that all dealer complaints and compliments will require a ______ to the dealership, with no exceptions.
  11. 24. DO NOT _______ to the customer that a loaner or rental vehicle will be provided.
Down
  1. 1. A process when a Tier 2 agent is required to retrieve any ______ from a Hyundai Dealership.
  2. 3. If the customer is insistent on requesting HCCC to assist with a loaner/rental vehicle and states that the dealership will not provide a loaner/rental vehicle, offer to _____ ______ the customer's request with the servicing dealership.
  3. 5. Do not advise the _____ that their dealer legal threat will be escalated.
  4. 6. ________ fees and service prices are to be considered dealership business and customers should be directed to the service director or service manager.
  5. 8. A customer is advising that a Hyundai dealer has harassed them. You made sure to code and document CRS and RS, where do you transfer the case?
  6. 10. Clearly state in the ______ description the documents needed to process the customer request.
  7. 12. ______ the customers concern is the first Tier 2 process step when assisting a customer who has claimed thier vehicle has been damaged at a Hyundai dealer during repair.
  8. 14. The required Category if a customer’s vehicle was damaged at a Hyundai dealership during repair.
  9. 15. The Hyundai _____ _____ Team is only available Monday through Friday from 6:00am to 6:00pm Pacific Time.
  10. 16. Dealers may have a limited supply of these ____ cars creating availability issues.
  11. 17. In the event that the dealer is no longer on the line when attempting to transfer, provide the Dealer Liaison Team agent with the name, position and ____ _____ for the dealership employee and document that the caller was no longer on the line in your Inbound call activity.
  12. 20. Advise a customer who's vehicle was damaged during a repair that a _____ ____ call will be made in 2-3 business days.
  13. 23. If the dealer is calling in regards to a _______ vehicle, transfer to 631003.