I

4. 4. A sense of fairness based on comparisons between one’s inputs and outcomes and those of others (6)
5. 10. Type of learning in which behaviour is shaped by reinforcement and punishment (12)
8. 3. A learned predisposition to respond favourably or unfavourably to something (8)
9. 1. The process of acquiring relatively permanent changes in behaviour through experience (8)
10. 9. A learning perspective focusing on mental processes like thinking, knowing and problem solving (9)
11. 5. Internal or external forces that energize, direct and sustain behaviour (10)
12. 11. General term for observable actions of individuals (9)
14. 7. Two-factor motivation theory distinguishing hygiene and motivator factors (8)

1. 8. Theory that explains how people judge causes of behaviour based on consistency, distinctiveness and consensus (11)
2. 1. The study of individual and group behaviour in an organizational setting (21)
3. 4. Relatively stable characteristics that explain patterns in how a person thinks, feels and behaves (11)
6. 6. Theory proposing a hierarchy of human needs, from physiological to self-actualization (6)
7. 2. Process by which individuals organize and interpret sensory impressions (10)
11. 3. Personality framework that classifies individuals into 16 types (4)
13. 2. Personality model summarised by the acronym OCEAN (7)