ICT Processes and Cybersecurity

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Across
  1. 5. Makes systems access easier
  2. 7. ERP module for logging all support tickets
  3. 8. Verifying the identity of a user
  4. 9. A type of social engineering
  5. 10. Log ticket here without ERP credentials
Down
  1. 1. Secret word or phrase
  2. 2. Cyber security protects them
  3. 3. Redirecting unresolved service request
  4. 4. Type of priority of a service request
  5. 6. Only for emergency service requests