I'm

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Across
  1. 7. repeat a process for improvement
  2. 9. unexpected fortunate discovery
  3. 11. collaborative design session
  4. 12. An inclination or degree of inclination
  5. 14. Opposite of serendipity or the discovery of unpleasant things by chance
  6. 15. Phenomenon where faces are seen in random patterns
Down
  1. 1. problem -solving rule of thumb of thumb
  2. 2. device for premature infants
  3. 3. Creative problem solving technique
  4. 4. ambitious and innovative project
  5. 5. Making more aware and responsive
  6. 6. state of being next or near
  7. 8. A sales strategy in which the basic products or service for free
  8. 10. Seeing meaningful patterns or connections in random or meaningless data
  9. 13. to change the