IMAM Front Office

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Across
  1. 3. kind and pleasant
  2. 6. Great/wonderful
  3. 7. Even tempered
  4. 9. without wasting time
  5. 12. greeting
  6. 13. Competent/skillful
  7. 15. Above the normal or average
  8. 16. of highest quality
Down
  1. 1. Welcomer
  2. 2. In a good mood
  3. 3. up tempo
  4. 4. friendly/funny front desk person
  5. 5. Concerned or interested
  6. 8. kind gentleman at the front desk
  7. 10. not naughty
  8. 11. good manners
  9. 14. listening closely