Incivility in Healthcare

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Across
  1. 3. Verbal abuse, nonverbal abuse, sexual harassment, and passive-agressive behavior are all examples of __ behaviors.
  2. 8. A form of cognitive behavior therapy in which interactions or coping processes are practiced by recreating specific situations.
  3. 10. Identifying predictors or triggers, Cognitive rehearsal training, and establishing clear codes of conduct are __ methods to address incivility.
Down
  1. 1. Traits you rely on when you interact and communicate with others.
  2. 2. Self-awareness, self management, empathy, and interpersonal abilites are the four pillars of __.
  3. 4. A __ environment can cause errors in reporting, reduced collaboration, and poor performance.
  4. 5. Shouting, raising one's voice in a hostile manner, threatening, scolding, and humiliation are some examples of __ abuse.
  5. 6. Defined as the negative behavior of insulting others or violating the common norms of behavior in the workplace.
  6. 7. Feedback and communication strategies, and implementing consequences are __ methods to address incivility.
  7. 9. Raising eyebrows, scowling, creating physical distance, excluding someone, or invading someone's privacy are some examples of __ abuse.
  8. 11. The ability to emotionally understand, share, and appreciate another person's feelings or perspectives.
  9. 12. High workloads, deficits in communication, safety concerns, and lack of support are examples of __ of incivility.