Initial Contact and Sales Opening: Key Terms

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Across
  1. 2. the benefit a product or service provides
  2. 5. presenting yourself and your company
  3. 9. the process of finding potential customers
  4. 10. a positive connection or relationship with a customer
Down
  1. 1. asking questions to understand customer needs
  2. 3. gaining the customer’s interest at the start
  3. 4. actively involving the customer in conversation
  4. 6. paying close attention to what the customer says
  5. 7. establishing a meaningful first interaction with a prospect
  6. 8. continuing contact after the initial interaction