Customer Service Vocabulary

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Across
  1. 3. The way an individual prefers to organize and complete their work.
  2. 6. The support you offer your customers — both before and after they buy and use your products or services
  3. 8. Feelings of pity and sorrow for someone else's misfortune. Feeling compassion for someone's loss.
  4. 10. To state something written or spoken in different words, especially in a shorter and simpler form to make the meaning clearer.
  5. 11. The style and spirit held among coworkers in the workplace that are a reflection of company values.
Down
  1. 1. The transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, posture, and body language.
  2. 2. The practice or quality of including or involving people from a range of different social and ethnic backgrounds
  3. 4. The process of two or more people, entities or organizations working together to complete a task or achieve a goal.
  4. 5. A crucial part of a business. The process of working collaboratively with a group of people in order to achieve a goal.
  5. 7. The ability to understand and share the feelings of another.
  6. 9. A personal and sometimes unreasoned judgment