Interview Techniques

2. Includes responses such as "Go on" and "Uh-huh," as well as nonverbals like nodding in agreement
5. Used to obtain more information about conflicting, vague, or ambiguous statements
9. Condensing and ordering data to clarify a sequence of events, helpful when a patient rambles or provides data out of order
12. A question phrased in a way that might cause the patient to feel guilty or defensive, especially if answered in a way that conflicts with the nurse's values
13. Becoming impatient and not allowing the patient to finish sentences
14. Asking a question to clarify a phrase or a sentence, encouraging elaboration by the patient and indicating interest in getting more info

1. Type of question that requires only one or two words to answer, used to gain more precise details
3. An attitude that the nurse knows better than the patient what is in the patient's best interest
4. Type of question that encourages a free-flowing response
5. Used when inconsistencies are noted, require that the nurse's tone of voice not be accusatory in order to be effective
6. Sharing conclusions the nurse has drawn from the information given, allowing the patient to confirm, deny, or revise the conclusions
7. Method of repeating what the patient said to confirm interpretation of the information
8. Type of question that can be perceived as threatening and put the patient on the defensive
10. Type of listening with purpose to the spoken words and noticing nonverbals
11. Use of this terminology can lead to confusion, misunderstanding, or embarrassment for the patient, who may not know the jargon being used