Intro Review

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Across
  1. 4. for specifics is one of the first steps you should take when a client is dissatisfied with a service
  2. 5. books When making color recommendations to a client, it is important to ensure that you both are speaking the same language. Using ___ is one way to eliminate confusion and eliminate the possibility of a color mistake
  3. 7. differences Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these ____ will help you remain professional with all clientele
Down
  1. 1. record card The ____is the clients permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitive or allergies
  2. 2. form Every new client should complete a client ___, also called questionnaire, consultation card, or health history form
  3. 3. service In cosmetology, _____ is the cornerstone of success.
  4. 6. less and listen more An Important practical step that promotes effective communication is to