Introduction to Exemplary Customer Service

123456789
Across
  1. 4. A key regulator of price in Indian banking (3)
  2. 5. Making banking easier and more accessible (7, 11)
  3. 6. The customer's entire journey with a bank (10)
  4. 7. Building strong, personalized connections (9)
  5. 8. Understanding and explaining clearly (8)
  6. 9. The opposite of momentary (8)
Down
  1. 1. Being the same across all interactions (11)
  2. 2. Treating customers with politeness (8)
  3. 3. Focus of customer experience (6, 7)
  4. 6. Focus of customer satisfaction (8)