Introduction to sales and marketing

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Across
  1. 2. The goal of any hospitality business is to (?) and retain satisfied customers
  2. 4. Marketing is the management process responsible for identifying, anticipating and (?) customer requirements profitably
  3. 6. this type of travel describes all the journeys generated to a country from people living in other countries
  4. 8. (?) marketing is associated with businesses that have repeated transactions with customers over time
  5. 11. Marketing is also a management practice that aims to (?) customer demand
  6. 12. The (?)-environment includes all the political, economic, socio-cultural, technological and environmental (PESTE) forces that impact on its customers and operations
  7. 13. The goal of any hospitality business is to create and (?) satisfied customers
  8. 14. The term marketing mix is used to describe the (?) that the marketer uses to influence demand
Down
  1. 1. this type of travel describes travel away from home for amusement, relaxation and entertainment
  2. 3. (?) marketing is associated with hospitality businesses that serve transient or temporary markets
  3. 5. Marketing is the management process responsible for identifying, anticipating and satisfying customer requirements (?)
  4. 7. This means, you can touch it
  5. 9. The combined purchase decisions of all the individuals buying a product (or service) is described as market (?)
  6. 10. Kotler describes sales as the process of (?) customers to purchase the company’s product or service
  7. 11. Originally a (?) was a meeting place where people could buy and sell produce