IQP Bronze

3. The “I” in SIPOC
6. A concise description of the issues that need to be addressed by a process improvement team [hint: 2 words]
8. Tool that helps you translate broad customer needs into specific and measurable requirements [hint: 2 words]
9. The “O” in SIPOC
10. A process improvement approach to increase productivity, reducing cycle times, and involve the operators in the change of “how we work”
12. Analysis of the process from the viewpoint of the “thing” going through it
14. Brief description of the project outlining the problem, its goals, and assumptions [hint: 2 words]
15. People who can best assess the quality of a process output
16. The person providing funds for a project or activity carried out by another group of people
18. Work that does not directly add customer value, but which is currently necessary to maintain operations (e.g., regulatory, compliance activities) [hint: 3 words]
20. Areas which are impacted by your process improvement project. Often it is most helpful to define, which areas are not in [hint: 2 words]
23. Process for generating creative ideas and solutions through intensive and freewheeling group discussion
24. Facilitation tool for providing the team a shared understanding and a definition of the process to be improved [hint: abbreviation]

1. Person responsible to the sponsor for managing the project to make sure it’s reaching its objective in time, on budget and at the right quality [hint: 2 words]
2. Work or use of resources that does not add value to a product or service
4. A repeated series of work activities done to meet in the customer needs in a reliable and predictable way
5. Business process mapping tool used to articulate the steps and stakeholders of a given process. Especially useful for highlighting handovers [hint: 2 words]
7. The “S” in SIPOC
11. Work that directly increases the value of the product in the eyes of the customer (e.g., delivery to correct location) [hint: 3 words]
13. What the customer needs and wants and how well these needs are met [hint: abbreviation]
14. Drawing out of the steps involved in a process, best done in a face-to-face meeting with placing post-its on a wall or brown-paper [hint: 2 words]
17. Cheap and simple actions that can be quickly implemented to bring about an improvement, and can easily be undone. Important to engage the people involved in an improvement [hint: 2 words]
19. The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words]
21. Measurable process characteristic important to the process customer, e.g. average waiting time
22. Measurements used to identify if and how successful the project was