I&R Crossword Puzzle

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Across
  1. 2. an emotion we are allowed to share with callers
  2. 4. the Quality Team does this routinely
  3. 6. what we try to do for the community
  4. 7. code needed to find local resources
  5. 11. media where we share success stories
  6. 13. where the calls wait to be answered
  7. 14. range a demographic we collect
  8. 15. what we collect to find resources
  9. 16. what type of plan must a CUP client have
  10. 17. another word for the emergency experienced by the caller
  11. 19. what is used to ensure proper staff coverage
  12. 20. what type of feelings we share
Down
  1. 1. repeating information back to the caller
  2. 3. one of the top needs year round
  3. 5. the name of our database
  4. 8. what do we call the person looking for help
  5. 9. male or female
  6. 10. what do we offer the community
  7. 12. another word for help
  8. 18. a recovery plan for CUP