ISO 9000 definitions

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Across
  1. 3. Meaningful data
  2. 7. Ability to trace the history, application or location of an object
  3. 10. Output of an organization with at least one activity necessarily performed between the organization and the customer
  4. 12. Ability to apply konwledge and skills to achieve intended results
  5. 13. Plan to achieve a long-term or overall objective
Down
  1. 1. Expression of dissatisfaction made to an organization, related to its product or service, or the complaints-handling process itself, where a response or a resolution is explicitly or implicitly expected
  2. 2. Effect of uncertainty
  3. 4. Coordinated activities to direct and control an organization
  4. 5. Degree to which a set of inherent characteristics of an object fulfils requirements
  5. 6. Confirmation, through the provision of objective evidence, that the requirements for a specific intended use or application have been fulfilled
  6. 8. Systematic, independant and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled
  7. 9. Activity to enhance performance
  8. 11. System of facilities, equipment and services needed for the operation of an organization
  9. 12. Fulfillment of a requirement