IT

2. the set of keys for operating a computer or typewriter, or the set of letters that you can touch to write on a smartphone or tablet
3. a list of questions and answers about a particular subject, especially one giving basic information for users of a website
5. a set of pages on the internet, where a company or an organization, or an individual person, puts information
8. a program designed to do a particular job; a piece of software
10. a narrow area at the edge of a computer screen that you use to scroll through a file with, using a mouse
13. a device that sends data to the appropriate parts of a computer network
16. a machine for printing text on paper, especially one connected to a computer
17. to get data from another computer, usually using the internet
19. a computer program that allows one or more users to chat online using written messages that are sent and received quickly

1. the programs used by a computer for doing particular jobs
4. the main page created by a company, an organization, etc. on the internet from which connections to other pages can be made
5. not using wires
6. a person who uses computers to get access to data in somebody else's computer or phone system without permission
7. to put a new program onto a computer
9. a place in a computer’s memory where information from a computer file is stored for a time until it is added to another file
11. the internet considered as an imaginary space without a physical location in which communication over computer networks takes place
12. a small symbol on a computer or smartphone screen that represents a program or a file
14. the crime of cheating somebody in order to get money or goods illegally
15. a way of organizing and storing computer files
18. the rules of correct or polite behaviour among people using the internet