IT Coffee Break Quiz

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Across
  1. 2. general commitment, direction is formally stated by top management
  2. 3. step-by-step details for performing tasks within a procedure
  3. 5. facilitating the outcome the customer wants to achieve, without the need for the customer to own the specific costs and risks
  4. 7. IT Infrastructure Library
  5. 8. example: reset a password
  6. 9. Operation governance
Down
  1. 1. describes the sequence, methods for processes and information how to perform processes consistently
  2. 4. interruption to an IT Service
  3. 6. Operation Governance Management System Documentation
  4. 7. IT Action Item List