IT Service Management - Day 01

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Across
  1. 1. Perceived benefit of something
  2. 3. Uncertain event which may cause harm
  3. 6. Deliverable of an activity
  4. 7. Result achieved through one or more outputs
  5. 8. Confirms fit for use
Down
  1. 2. Confirms fit for purpose
  2. 4. Pays for the service
  3. 5. Defines what is needed