ITEES 'Service Day'

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Across
  1. 2. Experiences go beyond the transaction and touch your customer on an emotional level that make your customer feel good about doing business with your company
  2. 4. Customer is able to remember the experience and how they feel about the company
  3. 6. To give a truly special offer to customer is memorable and it opens the door to doing business again
  4. 7. company services and support teams meet the quality of its products will result in this and thus long-time business
  5. 9. A powerful customer service tool where competition has never been greater, and both consumer choice and empowerment are increasing
  6. 10. One of the biggest factors in good customer service
Down
  1. 1. An approach in doing business that focuses on creating a positive experience for the customer
  2. 3. An important facet of customer service that can be difficult to measure and are important to your customers
  3. 5. To gauge the effectiveness of customer service in a way that measures the impact whether you use quantitative data or qualitative
  4. 8. To check in with your customer and uncover problems before they have to contact you