ITIL

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Across
  1. 5. An agreement between the service provider and another part of the same organization
  2. 6. Configuration Items are stored in
  3. 7. A warning that a threshold has been reached
  4. 8. changes deployed faster than the normal process
  5. 10. The group that authorizes changes
Down
  1. 1. The cause of two or more Incidents
  2. 2. An agreement between the Service Provider and their customer
  3. 3. An unplanned interruption to an IT service
  4. 4. Deming Cycle stages
  5. 9. Model Defining roles and responsibilities