ITILCrissCross

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Across
  1. 4. Formal agreement that an IT Service is complete
  2. 5. Change Advisory Board
  3. 6. Salaries, office rental, repairs, maintenance
  4. 9. Mean Time Between System Incidents
Down
  1. 1. Utility + Warranty
  2. 2. Both external (real money) and internal (notional)
  3. 3. Key Performance Indicators
  4. 4. Cost models: by customer, by service, by activity
  5. 7. Emergency Change Advisory Board
  6. 8. Mean Time To Repair