ITS & iflow

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Across
  1. 3. The destination for remit calls after gathering information.
  2. 5. What you should ask when the caller is unclear.
  3. 7. The action you take if there are multiple apps on file.
  4. 8. The tool used to improve call quality.
  5. 9. The type of ticket you choose for application status calls.
  6. 10. The number you may use to enter and locate an application.
Down
  1. 1. The number that may need to match the LOB for enrollment status.
  2. 2. The system where you create tickets for calls.
  3. 4. The tab used to check a caller’s reference number.
  4. 6. The system used for pulling correction applications.