ITSM

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Across
  1. 2. where the CIs live
  2. 6. Outlining how IT creates value through ITIL
  3. 7. latest ITIL qualification
  4. 8. the only constant
  5. 9. Liam Neeson movie where he will find you
Down
  1. 1. no long just an incident
  2. 3. Estonia ITSM Oligarch
  3. 4. a way to measure performance
  4. 5. Adapting and Adopting from shared experience