January Newsletter Recap Crossword Puzzle

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Across
  1. 4. The system used to help reduce check losses
  2. 5. The partner that handles insurance records for SLCCU
  3. 8. What shapes how we see our work and what we believe is possible
  4. 10. Team whose Resource Connector was highlighted for member financial well-being
  5. 11. What TrueChecks does not replace under Reg CC
  6. 12. Something members often want help reducing
  7. 14. What makes great outcomes possible when we work across departments
  8. 15. What resolutions become when they are specific and measurable
  9. 17. Job title of the workers in the parable about building something greater with our work
  10. 18. What matters more than perfection
Down
  1. 1. What must be properly uploaded to protect members’ loans
  2. 2. What gives everyday work meaning beyond the task
  3. 3. The organization featured in the story about shared mission
  4. 4. The busy time when members ask about yearly income documents
  5. 6. Where ACD calls must be logged
  6. 7. How many members access income documents online
  7. 9. Insurance that can be added if coverage is not recorded correctly
  8. 13. What the third worker said he was building
  9. 16. A tool for clarity, not restriction