Jargon Buster #1 Agency Administration

2. Update: The tool used for mass creation and updates.
4. The Industry Standards Body which provides our priority, industry-wide online system for Agency Administration and Agency Registration.
6. Business that has been submitted, but is awaiting finalisation, pending completion
10. The original policy administration system.
11. Acronym for the agency agreement enabling agents to market, sell and administer L&G policies.
12. The controlling sales account that drives the commission terms for sub agents linked to it.
13. The term used to describe the process of forming suspense accounts, where nothing new is generated and the release of all external correspondence and payments ceased.
14. The collaborative IT tool that enables you to quickly connect with others across your company or around the world.

1. The Group Protection policy administration system used to provide data to the Ledger teams.
3. Term to describe the transfer of business (Servicing/ Renewals/ Liability) from one firm to another, at agency level.
5. The process that enables the split of commission at a pre-arranged percentage between a service provider and Firm at product level.
7. The name of the system used to track payments on GI policies.
8. Acronym for the most commonly used agent directory.
9. A firm with five or more ARs, or a firm whose appointed representatives have between them, 26 or more representatives. But not, a product provider, non-investment insurer, mortgage lender, of a product specific firm.