JPMC

7. JPMC HR team members call for complex benefit issues, enrollment questions, and certain forms.
9. Special phone line focused on LGBTQ+ support for JPMC members.
11. JPMC population that generally uses Health Advocate for advocacy instead of Included Health handling everything directly.
13. External advocacy vendor JPMC National members can call for help with claims, provider search, and scheduling.
14. Three-letter network type used for many JPMC plans that allows both in-network and out-of-network care with different cost shares.
15. Flat amount a member pays at the time of service, like a fixed fee for an office visit.
16. Anchor client whose AIC population gets full Member Services support from Included Health.
18. Reward a JPMC member can earn for completing specific health activities, sometimes funded into an account like an MRA.

1. Full name of the global financial company whose employees you support.
2. Plastic or digital item a member presents at the doctor or pharmacy to show their coverage.
3. One of the medical carriers associated with JPMC plan options for certain populations.
4. Amount a JPMC member must pay for covered services before their plan begins sharing costs.
5. Internal acronym for the JPMC population that receives enhanced “white-glove” support from Included Health.
6. Totals that track what a member has already paid toward deductibles and out-of-pocket maximums.
8. Carrier whose tools and portals help show JPMC member eligibility, claims, and accumulators on specific plan designs.
10. “Medical Reimbursement Account” abbreviation tied to certain JPMC incentives and reimbursements.
12. Type of maximum that caps how much a member pays in total for the year before the plan covers 100%.
16. Common four-letter shorthand members and IH use for JPMorgan Chase.
17. Primary JPMC benefits website where members go for elections, plan info, and wellness programs.