July 3 - Arsenal

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Across
  1. 2. information passed through oral communication
  2. 5. you pay for a service before you use it and you cannot use more than you have paid for
  3. 8. extremely importan
  4. 9. the number of customers who switch from one supplier to another
  5. 10. at the beginning
  6. 13. kontur
  7. 16. to talk or write about someone or something,
  8. 17. to keeep customers with your business for the long term
  9. 18. a consumer who is displeased with a company
Down
  1. 1. system, or technique with a high degree of complexity
  2. 3. a telephone service which offers help to those who call
  3. 4. abune
  4. 6. the loss of clients or customers
  5. 7. without problems
  6. 11. and similar things; et cetera
  7. 12. a street where the most important shops and businesses in a town are:
  8. 14. a question especially one expressing doubt or requesting information
  9. 15. involving two participants