KB Updates & Review

4. The amount of days (from the leave start date) employees have to submit all documentation.
7. This is the amount of pay cycles it can take an employee to see the benefits after reporting their COVID vaccine on A to Z.
9. We should offer this program proactively if an employee mentions they are experiencing stress, anxiety, depression or any other mental health situation.
13. This COVID-related information should never be included in our notes on DALI.
14. This type of leave provides up to 12 weeks of unpaid, job protected leave and can be used for continuous or intermittent absences.
15. There are two types of tasks we can set on an Accommodations case. One is a Manager Escalation task and this is the other.
16. If an employee living in this state needs an update on their existing WC case, we would provide the phone number to Anchor Risk Management.
17. Effective August 16, this is how we will be submitting Trouble Tickets assigned to Central Time Keepers (CTK).

1. An employee has this many days to submit documentation for their accommodations request.
2. Before creating any type of task on a Pregnancy case, we should attempt this to the CM-P.
3. Provides services to applicants and candidates who need an accommodation to complete an application or participate in any hiring activity during the pre-employment process.
5. This task should be created if an employee needs an extension on their ELR Extension case.
6. This is where we find payment information for a Paid Parental Leave.
8. This is a new COVID vaccine incentive program in the US.
10. This is the amount of seconds we can remain on the line while preforming a warm transfer to any team other than Sedgwick.
11. This is the person (alias) we assign to an Escalation task if a Reinstatement Review Requested task is past SLA.
12. The number of business days it can take for intermittent time to be coded on an employees time card.