Key Performance Indicators

12345678910111213
Across
  1. 2. Tracking this on your site can give insights into potential customer numbers
  2. 4. The cost of gaining a new customer
  3. 7. Likes, shares, and comments are examples of this on social platforms
  4. 8. A measurable value used to track success
  5. 9. The percentage of sales your business holds compared to competitors
  6. 12. This measures customer loyalty by asking if they would recommend your business
  7. 13. How many visitors take a desired action, like making a purchase
Down
  1. 1. This KPI shows how much you keep after covering costs
  2. 3. How quickly products are sold and replaced
  3. 4. This measures how satisfied customers are with your product or service
  4. 5. Total income generated from selling products or services
  5. 6. Feedback from your team on their workplace experience
  6. 10. A higher rate of this indicates that customers are satisfied and likely to return
  7. 11. The return you get from an investment compared to its cost