Key Performance Indicators (KPI)

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Across
  1. 3. A common KPI that tracks how satisfied a customer is.
  2. 6. A measure of how well a service or process is performing.
  3. 8. This KPI assesses how quickly incidents are resolved.
  4. 9. The speed at which a service responds to user requests.
  5. 10. KPI that tracks the success of implemented changes.
Down
  1. 1. A KPI that evaluates system downtime or service unavailability.
  2. 2. The overall productivity and efficiency of IT systems.
  3. 4. KPI for evaluating the rate of completing tasks on time.
  4. 5. Key indicators are often shown in this type of visual report.
  5. 7. KPIs are used to measure the achievement of ____________.