Key Steps for Handling Existing Claim Calls

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Across
  1. 3. Confirming the identity of the person calling.
  2. 4. Person responsible for resolving claims.
  3. 6. Assessing what the caller needs.
  4. 8. Protecting sensitive data and following privacy rules.
Down
  1. 1. Reviewing these helps you understand claim status and history.
  2. 2. Taking full responsibility for the call.
  3. 5. Claim Handling Crossword
  4. 7. Keeping a record of customer conversations.