Key Terms Ch#14

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Across
  1. 1. Information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information flow, streamline operations, and increase the speed and accurancy of information transmission.
  2. 3. Bundles of the interconnected activities that stretch across firms in the supply chain.
  3. 5. Enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
  4. 10. Closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.
  5. 21. An inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
  6. 22. When multiple firms in a supply chain coordinate their actvities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer.
  7. 24. The connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function.
  8. 25. A system whereby orders are entered into the supply chain and filled.
  9. 26. A method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer´s or a customer´s demand.
Down
  1. 2. Presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced.
  2. 4. Includes the group of activities that facilitates the joint development and marketing of new offering among a group of supply chain partner firms.
  3. 6. A method of moving inventory into, within, and out of the warehouse.
  4. 7. A highly integrated process, often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.
  5. 8. The link that connects all the loistics functions of the supply chai.
  6. 9. A production method whereby products are not made until an order is placed by the customer; products are made according to customer specifications.
  7. 11. A manufacturer´s or supplier´s use of an independent third party to manage an entire function of the logistics system, such as transportation, warehousing, or order processing.
  8. 12. An entirely group of individuals who orchestrate the movement of goods, services, and information from the source to the consumer.
  9. 13. Concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process.
  10. 14. A real-time inventory system that triggers shipments only when a good is sold to the end user.
  11. 15. An inventory control system that manages the replenishment of raw materials, supplies, and components from the supplier to the manufacturer.
  12. 16. Allows companies to prioritize their marketing focus on different customer groups according to each groups´s long-term value to the company or supply chain.
  13. 17. Seek to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand related plans of action prior to actual customer purchasing behavior.
  14. 18. A distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through satellite transmission of electronic signals.
  15. 19. A process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line.
  16. 20. A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consuption, resulting in enhanced customer and economic value.
  17. 23. The process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption.