Keys to Effective Communication

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Across
  1. 2. Working together toward a shared goal
  2. 5. Fully grasping what the other person means
  3. 7. Treating others the way you want to be treated
  4. 9. Offering help and encouragement to someone else
  5. 12. Paying full attention to understand what someone is saying
Down
  1. 1. Staying calm when things take time
  2. 2. Believing in yourself when speaking or listening
  3. 3. The ability to understand and share someone else’s feelings
  4. 4. Helpful information given to improve communication or performance.
  5. 6. Expressing feelings using phrases like “I feel…” instead of blaming others (there's a hyphen -)
  6. 8. Encouraging others to express themselves freely
  7. 10. The foundation of strong and open communication
  8. 11. Speaking truthfully and sincerely