KlGCC CX Excellence

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Across
  1. 2. False evidence appearing real
  2. 5. Someone that abides by rule
  3. 7. Another word for client
  4. 12. Before the industrial economy
  5. 13. Self-talk
Down
  1. 1. Likes to tell stories
  2. 3. Peace and patient
  3. 4. Highest stage of anger
  4. 6. Tone and pitch
  5. 8. Questions that require elaboration
  6. 9. Building connections
  7. 10. Assertive and aggressive
  8. 11. Try new things