KPI Crossword

5. What is the company target percentage for number of units without MSRs within 10 days of move -n expressed as a percentage of total number of move-ins YTD.
11. What is our favorite color to see on the KPI report?
12. Captures the duration of time between actual move-out date and the make-ready date in OneSite.
16. What does KPI stand for?
18. A monthly Happy Co. Inspector observation performed by Daniel to review and ensure the quality and appearance of our community as a whole with a target of 90% completion.
19. Combining more than one service with a vendor during a turn.
20. Tracks the total cost of each turn?

1. What does NRR stand for?
2. A monthly Happy Co. Inspector observation performed by on-site maintenance teams to review and ensure the quality and availability of items like PPE First Aide Equipment and workspaces with a target of 80% completion.
3. Awarded to the top two associates with the highest number of qualified move-ins at the end of each quarter.
4. A management tool that can be used to gauge the loyalty of customer relationship. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
6. What doe COE stand for?
7. The total points of the 10 KPI Metrics, expressed as a percentage of the maximum 20 points.
8. A service offered to residents before they move out in order to walk and inspect the home to provide estimates and address any repairs.
9. What does ADO stand for?
10. This is scored on a scale from 1 to 10, with 1 being the most compliant.
13. The number of qualified lease renewals divided by the number of qualified lease expirations.
14. Completed after each turn to ensure the home is ready to be shown to prospects.
15. The number of recorded property tours that originated from a call or internet listing service (ILS).
17. What does NOI stand for?