Kraken

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Across
  1. 1. Official
  2. 4. Where all interactions are found
  3. 6. Where to find “hold checks”
  4. 7. Click for details
  5. 8. Total amount owed by the customer
  6. 10. Identity theft
  7. 11. The main page in Kraken
  8. 13. What is the bell used for?
  9. 15. Where to find the ESID number
  10. 18. Another name for contracts
  11. 19. Recommending a customer CES
  12. 20. Email
Down
  1. 1. Used with multiple account numbers
  2. 2. What we file when a customer has an issue
  3. 3. Tab that we find the referral code
  4. 5. Orders we send to the TDU
  5. 9. Outbound sales calls
  6. 12. Where we can edit personal info
  7. 14. CES invoices
  8. 16. Sea monster
  9. 17. Kraken phone and call history
  10. 20. Where to find utility invoices