L2 U2: Managing Customer Expectations

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Across
  1. 1. Businesses have a high customer … rate when they don’t meet customers’ expectations, causing lots of customers to stop buying from them.
  2. 6. Setting realistic expectations in a business’s … can help manage customer expectations.
  3. 8. A benefit of managing customer expectations that is achieved when customers are likely to return (2 words).
Down
  1. 1. What customers anticipate from a product/service (2 words).
  2. 2. Made when a customer is not satisfied they might make a ….
  3. 3. … policies are set by the company and ensure consistency, which can help manage customer expectations.
  4. 4. A benefit of managing customer expectations that is a result of loyal customers promoting your business.
  5. 5. Customers that promote your business to other people for free are called ….
  6. 7. Something that needs to be clear and regular with customers.