L4 U15

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Across
  1. 3. doing something quickly and without much effort, e.g. the staff were very ...
  2. 5. impolite or unfriendly
  3. 6. the place where you are staying
  4. 7. to be polite and kind
  5. 10. a list of questions sent to many customers for them to fill out
  6. 11. unhappy with the experience, not satisfied
  7. 12. the front desk when you enter a building, especially common at hotels
  8. 13. very bad, the service at the hotel was ...
Down
  1. 1. a list of questions sent to a customer, perhaps more personalised questions
  2. 2. when you feel something is worth more than you paid
  3. 4. how happy a customer is, can also be the name of a survey (two words)
  4. 8. when someone leaves a comment or writes about a product or service
  5. 9. an answer on a survey meaning "okay" or "satisfied"