L7 U19

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Across
  1. 2. clients, customers
  2. 3. glasses, contact lenses, sunglasses
  3. 4. loyal customers, regular customers (two words)
  4. 7. wealthier or more affluent
  5. 8. to picture something in your mind
  6. 10. when a company has more than one of the same shop
  7. 11. business is going very well (three words)
  8. 14. when all noises are switched off on a phone (two words)
  9. 15. short for technician
  10. 16. strange or unusual
  11. 17. weak signal, signal strength varies, difficult to understand the person you are talking to (two words)
  12. 19. a method of travel or a path to work that lots of workers take (two words)
Down
  1. 1. a routine or regular visit from a technician to make sure the equipment is all running correctly (two words)
  2. 5. can't connect to a service provider so can't make or take calls (two words)
  3. 6. specially made to a customer’s specifications
  4. 9. to give or tell, e.g. information (two words)
  5. 11. to read or look at something casually, skim
  6. 12. short for specifications
  7. 13. to write notes, the past version, e.g. he ... ... notes about the meeting (two words)
  8. 18. peak viewing time on TV (two words)