L8 U17

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Across
  1. 2. to end or go out of date
  2. 3. when a company requests products be returned because they are unsafe or have a fault
  3. 5. when a company contacts a customer after selling them a product (two/three words)
  4. 7. to solve or to fix a problem
  5. 9. to do it straight away (three words)
  6. 11. somebody who knows a bit about everything or knows a little bit about every product
  7. 13. telling friends and family about something
  8. 14. direct number for the company
Down
  1. 1. to try and fix something before it becomes a problem
  2. 4. later or in the future (four words)
  3. 6. what is included, required or involved
  4. 8. online chat service that is used to talk to customer service about a product or service (two words)
  5. 10. the problem has happened, now it needs to be fixed
  6. 12. strange or not typical