LAZ Crossword

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Across
  1. 5. Name of representative spotlighted in this month's newsletter
  2. 6. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  3. 7. Department who handles Tech Issues at the customer level
  4. 9. Drama Llama
  5. 11. Customer Service Manager
  6. 12. Unofficial mascot of CS
  7. 13. Customer Service Trainer
  8. 14. Tool in which representatives communicate through text
  9. 15. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
  10. 17. Representative often mistaken for her "twin"
  11. 18. Brand name of gift LAZ employees received in 2019
Down
  1. 1. Additional title of a CS representative who assists Sales
  2. 2. Representative(s) who assist in taking credit card payemnts when paying an invoice
  3. 3. Max number of licenses Customer Service can quote for Canadian customers
  4. 4. Name of representative spotlighted in this month's newsletter
  5. 7. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
  6. 8. Extention you would dial to reach the general CS Queue
  7. 10. Color to wear on Thursdays
  8. 15. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  9. 16. #1 Reason why a customer contacted Customer Service (from the December Newsletter)